Returns & Exchanges

Last updated: September 1, 2026

We want you to love what you ordered. If something isn't right, here's how we handle it.

The short version

• Wrong item, misprint, or damage? We'll replace it or refund you, free. Just send us a photo within 30 days of delivery.
• Wrong size or changed your mind? You can return unworn, unwashed items within 30 days for a refund or exchange. You cover return shipping.
• Custom or personalized orders are final sale unless we made a mistake.

Damaged, defective, or wrong item

Our gear is printed to order, one piece at a time. Occasionally something comes out wrong: a misprint, a defect in the garment, damage in transit, or the wrong item or size in the box. If that happens, email us at alex@phillydrinkers.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement at no charge or refund you in full, your choice. You don't need to ship the item back.

Returns and exchanges for size or fit

Because every item is made specifically for you, we ask that you double-check the size chart on each product page before ordering. That said, we know sizing is hard. If it doesn't fit or you've simply changed your mind:

1. Email alex@phillydrinkers.com within 30 days of delivery with your order number and what you'd like to do (exchange for a different size, or refund).
2. We'll reply within 2 business days with return instructions and the return address.
3. Ship the item back unworn, unwashed, and in original condition. Return shipping is at your expense; we recommend a tracked service.
4. Once we receive and inspect the item, we'll process your exchange or refund within 5 business days. Refunds go to your original payment method. Original shipping charges are not refunded.

Items that are worn, washed, or show signs of use can't be accepted.

Final sale items

The following are not eligible for return or exchange unless they arrive damaged or defective:

• Custom and personalized products (anything made to your specifications through our Customize page or a custom apparel order)
• Items marked "final sale" at the time of purchase
• Gift cards

Lost, delayed, or misdelivered packages

If your tracking shows delivered but the package isn't there, check with neighbors and your carrier first, then email us within 7 days and we'll help sort it out. If a package is returned to us because the address entered at checkout was incomplete or incorrect, we'll reship it once you confirm the correct address; a reshipping fee may apply.

Orders placed through TikTok Shop

For orders placed on TikTok Shop, returns and refunds follow TikTok Shop's Return & Refund Policy and are managed through the TikTok app. Start a return from your TikTok order page and we'll take it from there. Everything above about defects and quality still applies to you.

Cancellations and changes

Orders go into production quickly. If you need to change a size or cancel, email us as soon as possible and we'll do our best. Once an item has been printed, it can no longer be cancelled, but the return options above still apply.

Questions?

Email alex@phillydrinkers.com or use the Contact page. We're a small Philly-run shop and a real person reads every message.